Refund Policy
Effective: [EFFECTIVE DATE — SET AT LAUNCH]
This Policy explains refunds for ClearSite purchases. It is part of, and should be read with, our Terms of Service.
1. One-time report unlock
The report unlock is a digital product delivered immediately: once you pay, the full report is revealed to you right away. Because the product is delivered in full at the moment of purchase, unlock fees are generally non-refundable.
We will, however, make it right in good faith if something went wrong on our side — for example, a duplicate charge, a scan that failed to complete, or a report that was not delivered. Contact us within 14 days of purchase and we will investigate and refund where warranted.
2. Monitoring subscriptions
Where monitoring subscriptions are offered, you can cancel at any time from your account. Cancellation stops future charges and takes effect at the end of the current billing period; we do not provide partial refunds for the period already in progress, unless required by law.
3. How to request a refund
Email support@clearsitedigital.com from the address on your account, with your receipt or the scan or report in question. We aim to respond within a few business days.
4. Chargebacks
If you believe a charge is in error, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of the account pending resolution.
See also: Terms · Privacy · Refunds · Accessibility